Robin Davis

Name Pronunciation

rah-bin day-vis


She / Her

Associate Head, User Experience


User Experience

Phone: (919) 515-3708


Orcid Logo0000-0002-0548-0803

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  • French (Intermediate Reading, Writing, & Speaking)
  • Italian (Beginner Reading)

Selected Works

Recent Works

View more works on Citation Index

Shout-outs From My Colleagues

A recently published article describes the incredibly thoughtful and practical approaches that this multi-departmental, 4-person team took to create user-centered library email notifications. A quote I love from the article: "As we evaluated and rewrote our email templates, we considered how a stressed user or a user in crisis would react to the email. We repeatedly asked ourselves questions beginning with “What about a user who…” or “What if the user…?” We aimed to find a way to add the least amount of stress to our users’ already stressful lives, while still suggesting that they take action in response to some of these email templates." Check it out: Davis, R. C. & Partlow, M. & Pearce, D. & Sheffield, S., (2022) “Snippets, subject lines, and exclamation points: A case study in constructing better library emails”, Weave: Journal of Library User Experience 5(2). doi:

— Hilary Davis

I'm grateful to the complex and conscientious work of the Collaborative and Remote Work Task Force (CRWTF). They created outstanding guidance that is so well-organized and accessible! I revisit the Confluence pages on a regular basis, and consider them one of the most important foundations for our work. The guidance, tips, and examples for conducting hybrid meetings, setting up and implementing the onboarding process, and the advice for team building are incredibly helpful for all of us, most especially middle managers and project managers. The meeting free days and TL;DR summaries in each section of the guidance documentation represent the intentionality and care put into this work by this amazing team. Thank you to Hillary Fox, Kevin Beswick, Robin Davis, Mia Partlow, Lynn Whittenberger, and Jennifer Garrett for supporting our work through the Collaborative and Remote Work Task Force (CRWTF).

— Hilary Davis

Simply put, Web Team solves problems, and fast. An increasing number of Libraries departments are producing different kinds of content across different platforms. Web Team has been adept at not only enabling departments to produce new kinds of content, but also helping External Relations leverage and re-use that content. The team has been incredibly responsive to (and patient with!) out-of-left-field, what-if questions by thinking through the implications of back-end changes from both a technology perspective and a consistency one. They respond quickly with solutions and implementations informed by the Libraries' overall mission, rather than playing defense against changes to the complex infrastructure that they have to maintain. Web Team is always helpful, thoughtful, reasonable, and fast.

— Chris Vitiello

Robin and Katharine exceeded all of my expectations during recent usability testing with input from FOL Board members. They were both thoughtful, patient, astute in their considerations, and incredibly helpful in summarizing ways to improve the FOL and giving webpages. Our participants seemed delighted to be able to contribute and part of their enthusiasm stemmed from the easy conversations with this diplomatic duo. While Robin and Katharine naturally put the test group at ease, they also ensured we were well prepared for discussions and follow up. Thanks to them both for their extraordinary efforts!

— Tina Morrison