Lost Items
Library materials kept well beyond their due dates are automatically classified “Lost” and billed for both the value of the items and the associated processing fees. If a lost item is returned, the bill is reduced to the processing fee and maximum applicable overdue fine.
| Item Category | Item Marked Lost | Lost Fee | Processing Fee |
| Non-Reserve Books and Media (including Interlibrary Loan and TRLN Direct items) | 60 days past due | $100 | $25 |
| Reserve Material | 2 days past due | $100 | $25 |
| Bound Journals | 8 days past due | $100 | $25 |
| Twenty-Four Hour Video Games | 2 days past due | $100 | $25 |
| Technology Lending Equipment | 3 days past due | Varies | $10 |
Returning Items Classified as Lost
If an item that has been marked as lost is returned, the lost fee will be removed from the patron’s account. The processing fee will remain.
Replacement Costs and Restrictions
Books and Media
In lieu of the $100 book replacement fee, a patron may choose to purchase a replacement copy of the book themselves. The item must be complete, unmarked, and undamaged, but it may show limited signs of wear. Patrons should reach out to library_bookstacks@ncsu.edu prior to purchasing any replacements.
Technology Lending
Replacement costs for Technology Lending equipment vary based on the item’s original value. Direct replacement of borrowed technology is prohibited. Processing fees are determined by several factors, including item demand and value.
If an item is lost or broken beyond simple repair while being borrowed, the borrower will be required to pay the cost of replacing the item. Our Technology Lending team will determine the cost of repair or replacement for items with partial damage or missing pieces. Patrons should reach out to library_techlending@ncsu.edu if an item is damaged or lost.
Interlibrary Loan
You may be able to provide a replacement copy if the lending institution agrees to accept it.
Patrons should reach out to library_ils@ncsu.edu prior to purchasing any replacements to see if this is possible.
Patrons should also reach out if an item is damaged or lost.
Paying Library Account Balances
Students can make payments via their library account or MyPack Portal . For all other patrons, payments can be made using debit, credit, or check by visiting the Ask Us Desk at the D.H. Hill Jr. Library (in-person payments cannot be made between the hours of 11pm and 7am or outside hours of operation). If a payment cannot be made in person, a check can be sent by mail addressed to the D.H. Hill Jr. Library, made payable to the NC State University Libraries.
Unpaid balances may result in canceled or delayed registration . Degree recipients with outstanding balances of $50 or greater will have their diplomas withheld until they pay all outstanding debts to the university.
Account Suspensions
NC State University Patrons
When the total fine amount associated with an NC State University patron account reaches $125, the patron’s account will be blocked from checking out materials until the fine(s) have been paid.
Non-NC State University Patrons
When any fine amount is assessed to a non-NC State University patron account, the patron’s account will be blocked from checking out materials until the fine(s) have been paid.
Refund Policy
The Libraries allow refunds up to 90 days after payment of a fine. Learn more about our refund policy
Request a Review of Library Fines
Patrons may use this form to request a review of their library fines if they believe a bill was issued in error or due to extenuating circumstances. Requests should also be submitted for items believed to have been returned or for any other billing-related inquiries. Learn more about requesting a review of your library fines