User Research at the Libraries
In 2012 the NC State University Libraries established an interdepartmental user research team, coordinated by the User Experience Department, to integrate the needs and voices of our users in the ongoing improvement of the Libraries. The User Research Team (URT) uses a variety of methodologies to evaluate patron experiences of our physical and virtual spaces, services, and resources with the goal of enhancing the library experience for all users.
User Research Studies
The URT has conducted over 100 user research studies since its formation in 2012.
Be a participant
In order to run a study, we need participants. For much of our user research we recruit from a participant pool who opt in to receiving notifications about upcoming studies at the beginning of each academic year from the university's Institutional Strategy and Analysis office. To join the participant pool for this academic year, please email Robin Davis.
Learn more about how we recruit participants.
Tiny Cafés
When we conduct a study that benefits from a convenience or random sample of participants, we do pop-up user research that we call Tiny Cafés. During these events we set up a table in a busy area of the library (or around campus) and ask passersby to spend five to ten minutes answering usability questions or completing monitored tasks in exchange for free snacks, beverages, or giveaways.
Accessibility interviews
The NC State University Libraries is committed to providing access to all Libraries collections, services, and spaces for all users. This commitment means that we are constantly listening, learning, and making user-centered improvements to accessibility for the NC State and broader communities.
The User Experience Department periodically interviews NC State students about the accessibility of our physical and digital spaces in order to better understand the reception of currently made accessibility measures and explore avenues for new ones. If you are interested in participating in an interview about the accessibility of the Libraries please contact Robin Davis.
Learn more about accessibility at the Libraries.
Collaborate with us
We have collaborated on projects with students, faculty, and external departments who have conducted research in the Libraries. If you are interested in working with us to conduct research please contact Josh Boyer or Robin Davis.