Course Reserves FAQs

Where can students find the physical books I request?

Reserve books are kept behind the Ask Us desks at D. H. Hill Jr. (515-3364) and James B. Hunt Jr. Libraries (515-7110). From there, they can be checked out for four hour periods, after which they must be returned to the desk. You may log in to My Course Reserves to view the items on reserve for your registered courses.

How long do requests usually take to process?

If NC State University Libraries already owns the book you’ve requested and it isn’t checked out, it should be processed within two days.  Otherwise, it may take between one week to a month for us to either recall our own book or obtain a copy of a new book.

What if I need to add a physical item that someone has checked out?

If we own a copy of an item you’d like to add to your Course Reserves, but it’s checked out to another patron, NC State University Libraries will issue a recall on the item.  This changes the item’s due date to four days from the time of the recall and notifies the patron via email.

One of my items got removed for copyright issues.  What should I do?

First, take a look at the Fair Use FAQ page provided by NC State University Libraries here, then check your email.  You’ve probably already been contacted about the item in question. We’ll handle the problem on a case-by-case basis with you, either by email or phone.

What if one of my students can’t access class materials?

First, check the enrollment in your course as shown below.  If you’re not able to add the student in question, send us an email at library_reserves@ncsu.edu.

Select "Edit Enrollment" from the right side of the Course page.

Check the Current Enrollment list for the student’s name and Unity ID.  If it isn’t there, enter it in the search bar and click "Add Student."

What if an online item isn’t working?

First, try opening the item from a different browser or with a different device. If you have extra security plugins or settings, try deactivating them.  Make sure you are logged in with the correct Unity credentials, that your account is active and in good standing, and that you are enrolled in (or registered to teach) the class.  If the item still isn’t working, send an email describing the problem to library_reserves@ncsu.edu.

Helpful Links

• Managing Course Reserves
• Getting Started
• Adding Online Materials
• Adding Physical Materials
• Organizing Your Items