Contact: dwhiscoe , NCSU Libraries, (919) 513-3425
(Raleigh, NC, 2009)—Few of us can hope for more in our careers than to be acknowledged as the best in our field by our own colleagues. Tina Adams, a library technician in the Circulation Department at D. H. Hill Library, is now the latest NCSU staff member to be honored by Library Journal , the preeminent publication for professional librarians, as the best in her profession.
As the winner of the tenth annual Paraprofessional of the Year award from Library Journal , Tina is the subject of a feature article in the March edition of the magazine, as well as recipient of a substantial cash prize and a reception in her honor at the American Library Association conference in Chicago this summer. The 2009 award recognizes the essential role of paraprofessionals, now the largest constituency of library workers, in providing excellent library service.
As Course Reserves Supervisor in the Access and Delivery (ADS) department at NCSU Libraries, Tina was instrumental in redesigning the reserves unit and merging it with circulation, resulting in substantially better service to library users. “Her gregarious nature and strong customer service ethic helped her make friends in every library department, and she has put these relationships to good use to help reshape ADS here at NC State,” explains Tripp Reade, her supervisor. And recently she was instrumental in delivering a program to provide a copy of every course book—approximately 4,500 books every year—at NC State for the Reserve collection. This important program ensures every student continues to have access to information critical to their academic success in the face of the soaring cost of textbooks and the economic hardships of today’s economy.
Tina has previously earned two "Pride of the Wolfpack" awards, in 2007 and 2008, for exemplary service by an NC State employee. The university also encourages charitable and volunteer work in the community; on a regular basis she works with the Multiple Sclerosis Society, the Children's Miracle Network at Duke University Children's Hospital, the American Cancer Society, the Spinal Cord Society, and the Duke University Brain Tumor Center.
“ADS staff is the 24-hour-a day-public face of the library, dealing with every mundane issue as well as every unforeseen crisis. These are the people who have to deliver topnotch customer service day-in and day-out for the library to maintain its reputation for excellence,” explains Susan Nutter, Vice Provost and Director of Libraries at NC State. “Tina has influenced the culture of that department to raise the level of service. She’s a courageous supervisor who has a rare talent for giving honest feedback while still conveying respect and appreciation for each individual who reports to her.”
Tina Adams continues a solid tradition of bringing home the gold for the NCSU Libraries, following the example of Susan Nutter who was honored as the 2005 Library Journal Librarian of the Year.