Associate Head, Access Services (No Longer Taking Applications)

Position number: 00007545

Join the NC State University Libraries and help us create adventurous library spaces and innovative services that delight students, faculty, and researchers. The award-winning James B. Hunt Jr. Library, opened in 2013 on NC State’s Centennial Campus, offers access to advanced technologies that are enabling revolutionary ways to see and use information. Capturing NC State’s spirit of innovation in education and research, the Hunt Library is recognized as one of the world’s most creative and inspirational learning and collaborative spaces and a model for “the library of the future.” The D. H. Hill Jr. Library, serving the main campus, combines the best of tradition and innovation, housing special collections and a beautiful gallery alongside vibrant, experiential spaces such as the Learning Commons, Visualization Studio, Virtual Reality Studio, and Makerspace. For the Libraries, shaping the future of librarianship includes a sustained commitment to creating a welcoming atmosphere for diverse populations and increasing diversity in the profession. If you are a person who would like to provide a new generation of library users with everything they can imagine and more, consider applying for this position.


The NC State University Libraries invites applications and nominations for the position of Associate Head, Access Services in the Access Services department. Situated in the Student Success division, the department (4 librarians, 22 support staff, and student assistants) connects users with experts, collections, technology, and spaces. The department supports the discovery and delivery of resources, maintains the print collection in two main library locations, manages a textbook and course reserves scanning and lending service, and oversees a technology lending service. Its resource sharing unit is well recognized for prompt and user-focused services, fulfilling numerous requests each year and contributing to the development of new and open systems such as Project ReShare. Access Services manages Ask Us, the integrated service point, providing answers in person and through chat, lending books and a wide variety of technology, and operating the Hill and Hunt Libraries, keeping them open, fun, and safe.

Responsibilities

The Associate Head, Access Services shares management responsibility for the department, supervising a portfolio that includes approximately 15 staff members. This position helps guide and coordinate operations and services for two main libraries. They play a key role in setting departmental goals and objectives; fostering an inclusive, collaborative, motivating, and creative work environment; and maintaining high customer service standards. They provide support and guidance to service managers and the student supervisory team in hiring, scheduling, and managing the performance of student staff. They analyze and act on library usage trends, design workflows, and help to maintain internal controls and documentation for systems such as SirsiDynix Symphony, Reserves Direct, and ILLiad. The position represents the department in the absence of the head in both internal and external venues. The Associate Head works with branch library directors, Information Technology, Building Services, and other managers and staff to advance and coordinate services and to ensure secure and effective operations in two 24-hour facilities. They work with the User Experience department to ensure that user interfaces and online tools are accessible, usable, and effective. They participate in library planning and serve on library-wide committees, task forces, and teams. Librarians are expected to be active professionally and to contribute to developments in the field. The position reports to the Department Head, Access Services.

Required Qualifications
  • ALA-accredited MLS, MIS, or equivalent advanced degree
  • Relevant professional experience, such as in circulation, interlibrary loan, course reserves, or reference
  • Management or supervisory experience, including the ability to foster the professional growth and development of others
  • Strong commitment to public service, with a proven ability to interact effectively and productively with diverse individuals and groups
  • Commitment to creating an environment of equity, diversity, and inclusion
  • Excellent teamwork and interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing
  • Evidence of ability for ongoing professional development and contribution to the library profession
Preferred Qualifications
  • Ability to lead and manage technologies in the context of access services
  • The Libraries, the University, and the Area

    The NC State University Libraries has been recognized with numerous national and international awards, including the first Association of College and Research Libraries Excellence in Academic Libraries Award, the ACRL Librarian of the Year Award; the Stanford Prize for Innovation in Research Libraries and the American Institute of Architects/American Library Association Building Award for the Hunt Library; two John Cotton Dana Library Public Relations Awards; and Library Journal’s Librarian of the Year, Paraprofessional of the Year, and 12 Movers and Shakers awards. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. With a staff of more than 250 FTE, the Libraries has over 3.2 million titles in its collection and has a total annual budget of $30 million. The Libraries is the host site for NC LIVE, a multi-type library initiative making digital resources accessible to North Carolina residents. The Libraries is a member of the Association of Research Libraries, the Digital Library Federation, the Coalition for Networked Information, the Scholarly Publishing and Academic Resources Coalition, the Council for Library and Information Resources, the Center for Research Libraries, and the Triangle Research Libraries Network.

    The NC State University Libraries has a longstanding commitment to diversity and to the creation of a welcoming and inclusive service ethic and environment. Recent efforts include securing grant funding for outreach to diverse populations through programming and workshops. The Libraries collections also reflect this commitment, from focused collection efforts to locating, capturing, and preserving voices of underrepresented communities through archival research and practice. The Libraries has taken affirmative steps aimed at increasing diversity in the profession through the NC State University Libraries Fellows program; participation in ARL’s diversity initiatives, including hosting five cohorts of Career Enhancement Fellows; and membership in the ACRL Diversity Alliance. The Libraries’ Equity, Diversity, & Inclusion Committee sponsors many programs and fosters dialogue to promote understanding across racial and cultural lines in an atmosphere where all students, staff, and faculty are welcomed, valued, and respected.

    North Carolina State University was founded with a purpose: to create economic, societal, and intellectual prosperity for the people of North Carolina and the country. From its beginnings as a land-grant institution to its current position as a pre-eminent research enterprise that excels in science, technology, engineering, math, design, the humanities and social sciences, textiles, and veterinary medicine, NC State students, faculty, and staff take problems in hand and work with industry, government, and nonprofit partners to solve them. As the largest academic institution in the state, NC State enrolls almost 34,000 students, offering bachelor’s and master’s degrees in more than 120 fields of study and doctoral degrees in 67 disciplines. The university is ranked third among all public universities (without medical schools) in industry-sponsored research expenditures and has more than 660 active patents.

    North Carolina's Research Triangle of Raleigh, Durham, and Chapel Hill lies between the mountains of the Blue Ridge and the shores of the Outer Banks. The Triangle consistently ranks high on lists of desirable American communities. In 2018, citing its “relatively young, diverse, and educated population,” Money magazine rated Raleigh as the number-two best big city to live in. In 2020, Forbes ranked NC State University as the number-9 best employer in North Carolina and included Raleigh in its top-ten best cities for jobs. And for 2021-22, the Raleigh and Durham metro area has been ranked by U.S. News & World Report as the second best place to live among 150 United States cities.

Salary and Benefits

The Libraries offers a highly competitive salary in recognition of applicable education and experience for this position. Minimum salary: $84,000 annually. Librarians have non-tenure track faculty status (without levels of rank). Benefits include:  24 days vacation, 12 days sick leave; State of NC preferred provider medical insurance, and state, TIAA/CREF, or other retirement options. Additional and optional dental, life, disability, deferred compensation, and legal plans are offered. Tuition waiver program for all campuses of The University of North Carolina is available. More benefits information is available at https://benefits.hr.ncsu.edu.

Application Process

Applications will be reviewed upon receipt; applications will be accepted until finalist candidates are selected. Candidates are encouraged to apply as soon as possible to receive full consideration. The Libraries will be flexible during this time and will conduct most or all of this search remotely. Appointment requires successful completion of background check. This position is available immediately; start date is negotiable. Applicants must apply through the NC State University online employment website at https://jobs.ncsu.edu/. Search in the keyword box by position number 00007545. Complete application, attach cover letter and résumé, and provide contact information for four current, professional references. For assistance with this process, please contact Libraries Human Resources at (919) 515-3522.

Affirmative Action/Equal Opportunity Employer. NC State welcomes all persons without regard to sexual orientation or genetic information. Persons with disabilities requiring accommodations in the application and interview process please call (919) 515-3148.

Last Updated

1/24/2022

Nomination Committee

Position number: 00007545