Frequently Asked Questions

What if there were extraordinary circumstances that prevented me from renewing or returning a checked out book on time?

First, you may request review of the matter under the NCSU Libraries' Petition/Appeal process. Check the box for "Petition an initial charge" and submit the form to the Libraries. If the matter cannot be resolved by library staff, or you wish to appeal the Libraries' decision, you may request consideration by the Appeals Committee. Charges must be paid - unless they have already been transferred to your Cashier's or University Accounting account - prior to consideration by the Appeals Committee. Use the same form as above, checking the box for "Appealing a petition decision". This committee, appointed by the University Library Committee, is made up of students and faculty.

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