NCSU Libraries Web Site (NCSU Libraries Staff) (2008)OverviewMoreBetterLabs was engaged to examine how the library system could improve its Web presence. The purpose of this work was to frame and motivate a user-centered design process. The user-centered design process ultimately advances the library’s mission by creating a Web presence which supports the needs of key user groups. Our approach was to facilitate group interviews with library staff from numerous departments and functional areas. Five two-hour group sessions, with a total of approximately thirty participants, were conducted. These sessions focused on understanding key initiatives underway across the library system, and identifying characteristics of a successful Web presence. The group sessions were followed by individual interviews with selected participants to clarify key questions and issues. An analysis session with core library Web staff then synthesized a set of key issues, including Users (e.g., Pushing information to users, Privacy, User-generated content), Teaching and learning, Outreach, Design, Findability, Information architecture, Data and metrics, and Physical access. Finally, we reviewed and interpreted the findings from a user experience perspective, and applied our sense of priority to the key issues. Team and Partners
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Last updated: October 2009 |
