Tripsaver Interlibrary Loan FAQ
As part of our Tripsaver service, the NCSU Libraries borrows materials that are not available in the NCSU Libraries from other libraries and document delivery vendors. This includes materials not owned by the NCSU Libraries as well as items that are checked out, lost, or missing. There is no charge for this service.
Am I eligible?
NCSU faculty, staff, visiting scholars, registered students and university affiliates may use this service.
What can I request?
We will try to obtain almost any type of library material. However, A/V materials, whole journal volumes, genealogical sources, unpublished manuscripts, and materials that are rare, fragile, or in high demand are often hard to get. We will not request textbooks, or items that are currently available on Reserve.
How do I place a request?
If NCSU does not have the material you need, login to Tripsaver to place a request.
How do I cancel a request?
If you decide you do not need the item you requested, please email email@example.com to let us know.
How long will it take?
Plan ahead when requesting materials. Usually an interlibrary request takes 5 to 10 working days, depending on the difficulty of the request and the location of the lending library. Article and book chapter requests are delivered electronically and may take less time.
If the item is available at UNC Chapel Hill, NC Central or Duke it should be available to pickup within 2 working days.
What if I'm in a hurry?
If our office is open (weekdays 8-5) call us at: 919-515-2116. If the Tripsaver office is closed, go ahead and place a request using the online request form and mark it "rush" or "urgent" in the comments field and call us the next morning.
Where do I pick up my materials?
Books may be picked up at D. H. Hill, Hunt or one of the three branch libraries. Articles and most other photocopied materials will be delivered electronically. Materials on microform (microfilm, microfiche and microprints) are for library use only, these will be held for you at D. H. Hill or Hunt Library.
How much does it cost?
There is no charge for this service. However, rush fees, late fees, recall fees and replacement costs for lost books all apply.
How do I return materials?
You can return materials to D. H. Hill, Hunt or one of the three branch libraries. Please do not return them directly to the lending institution.