
The NCSU Libraries is pleased to announce the appointment of Chadwick Seagraves as Library Technology Services Leader, effective September 28, 2009.
Seagraves will provide direction for the library's technology service program, including customer service, technology planning, and resource administration. He will manage a full range of library computing services including cross-platform desktop hardware and software, network services, multimedia technologies, training, and small- to medium-scale application development of library technologies.
Seagraves brings a strong background in library information technology and customer service to the NCSU Libraries. He currently serves as Library Systems Analyst for the Indiana Cooperative Library Services Authority, supporting the Ex Libris Aleph 500 Integrated Library System for the Private Academic Library Network of Indiana (PALNI). As a member of the New Products and Services Implementation Task Force, he monitors new technological developments in the field of library automation, evaluates the impact of new library applications, and plans for new hardware, software, and network technologies. He is responsible for system implementation, technical support, and user training for a variety of library systems.
Previously, Seagraves was the Information Technology Librarian at Marion College, where he supported all library technology, assisted with the planning and implementation of a learning commons, redesigned the library website, and initiated various Library 2.0 services. Earlier in his career he served as Team Manager for Customer Services with Gateway Inc., where he was recognized with a Top Service Team award and for Above Target performance in achieving customer satisfaction.
Seagraves holds the Master of Science in Library and Information Science from the University of Kentucky. He received the Bachelor of Arts in Philosophy from Eastern Kentucky University, where he was a member of the University Honors Program and Honors Scholar Graduate. His professional activities include serving as a member of the Expert Panel of TechCast, and as a member of the Indiana Online Library Users Group and the Indiana Academic Library Association. In 2008, he presented a post conference workshop, “Customer Service 101 for a 2.0 World” at the Computers in Libraries conference.